Booking & Pricing

How does pricing work?
Every package has one flat price that includes your bins, dollies, zip ties, label cards, and free delivery and pickup within our service area. No quotes, no surprises.

Which package do I need?
A good rule of thumb: Studio (15 bins), 1-Bedroom (25), 2-Bedroom (35), or Whole Home (50). The Quick Move (20 bins for 7 days) works well for smaller or faster moves. If you have lots of books, kitchen items, or collections, size up.

When am I charged?
Your package, any Zone 2 delivery fee, and Connecticut sales tax are charged when you book. Your card is saved securely and only charged again if extra fees apply, like an extension or a missing or damaged item. We'll always email you an itemized list before charging any equipment fee.

Can I cancel or change my order?
Yes. Email [email protected]. Cancel for free up to 48 hours before your delivery date. Cancellations within 48 hours have a $40 fee. Need a different date? Rescheduling is always free, subject to availability.

Delivery & Pickup

Where do you deliver?
Delivery and pickup are free within about 20 miles of our base in New Britain (Zone 1). From about 20 to 30 miles (Zone 2), there's a flat $30 fee covering both trips, available for the Studio package or larger. Farther than that? Email [email protected] and we'll see what we can do.

Towns we serve

Zone 1: free delivery and pickup
Avon, Berlin, Bloomfield, Bristol, Burlington, Canton, Cheshire, Cromwell, Durham, East Hampton, East Hartford, Farmington, Glastonbury, Hamden, Hartford, Manchester, Meriden, Middlefield, Middletown, New Britain, Newington, Plainville, Plymouth, Portland, Prospect, Rocky Hill, Simsbury, South Windsor, Southington, Thomaston, Vernon, Wallingford, Waterbury, West Hartford, Wethersfield, Windsor, Wolcott

Zone 2: $30 flat, Studio package or larger
Andover, Ansonia, Barkhamsted, Beacon Falls, Bethany, Bethlehem, Bolton, Branford, Chester, Clinton, Colchester, Colebrook, Columbia, Coventry, Deep River, Derby, East Granby, East Haddam, East Haven, East Windsor, Ellington, Enfield, Essex, Goshen, Granby, Guilford, Haddam, Hartland, Harwinton, Hebron, Killingworth, Lebanon, Litchfield, Madison, Mansfield, Marlborough, Middlebury, Morris, Naugatuck, New Hartford, New Haven, North Branford, North Haven, Orange, Oxford, Salem, Seymour, Somers, Southbury, Suffield, Tolland, Torrington, Warren, Watertown, West Haven, Winchester, Windsor Locks, Woodbridge, Woodbury

Final delivery zone and fee are based on your drop-off and pick-up addresses at checkout.

If your address isn't accepted at checkout, email [email protected] and we'll let you know if we can help.

When do you deliver and pick up?
Weekday evenings from 6 to 8 PM and weekends from 11 AM to 5 PM, on the dates you choose at checkout.

Do I need to be home?
Nope. We drop your bins off at your door and pick them up when you're done, with a photo confirmation email each time.

What if something is missing or damaged at delivery?
Check your delivery and let us know within 24 hours at [email protected], so it's noted on your order and you're never charged for it.

What if the weather is bad?
We may reschedule for weather or unsafe conditions. If we delay your delivery, we'll push your pickup back by the same amount, so you still get your full rental period.

The Bins

How big are the bins?
Each bin holds 27 gallons and measures 30.6 × 20.6 × 14.3 inches. They're sturdy, stack securely, and have snap-on lids.

How much should I put in each bin?
Keep each bin at a weight you can lift safely. We recommend under about 50 pounds.

Are the bins clean?
Every bin is cleaned and inspected between rentals.

How do I label my bins?
Each bin has a clear card holder with blank cards included. Write what's inside and which room it goes to, and swap cards anytime. Please don't write on, tape, or put stickers on the bins.

What can't I pack in the bins?
No liquids, food or trash, hazardous materials (like paint, fuel, or propane), loose dirt or potted plants, pet waste, or unwrapped sharp items. See our Rental Terms for the full list.

What are the zip ties for?
Use them to secure lids during your move for extra peace of mind.

Extensions & Returns

What if I need more time?
Email [email protected] at least 48 hours before your pickup date. Extensions are added in 7-day blocks at half your package price, up to 21 days total. Extra weeks beyond that are full package price.

Can I return the bins early?
Yes. Email [email protected] and we'll try to pick up sooner. Rentals aren't refunded for early returns.

How do I get ready for pickup?
Empty your bins, snap the lids back on, and stack everything by the door at your pickup address. You don't need to be home.

What if a bin is lost or damaged?
Replacement and cleaning fees are listed in our Rental Terms. We'll always email you photos and an itemized list before charging anything.

Still have questions?
Email [email protected] and we'll get back to you.