Last updated: 9/28/2026

These terms are an agreement between Snap and Move Bins ("Snap and Move," "we," "us") and the customer renting equipment ("Renter," "you"). By accepting these terms at checkout, paying for a rental, or using the equipment, you agree to them.

1. Equipment and ownership
Snap and Move rents moving bins, flat dollies, upright hand trucks, and moving blankets for temporary use. All equipment remains Snap and Move's property. You may not sell, lend, alter, or remove identification numbers from any equipment.

2. Rental period
Each package includes up to 14 days (up to 7 days for Quick Move), from the delivery date to the pickup date you choose when booking. Choosing an earlier pickup date doesn't change the package price.

3. Delivery and pickup
- You agree to provide accurate delivery and pickup addresses and safe access at both.
- Please review your delivery and email https://[email protected] within 24 hours if anything is missing or damaged, so it's noted on your order and you aren't charged for it.
- At pickup, all equipment must be empty and stacked by the door at the pickup address. You don't need to be home if the equipment is accessible.
- We photograph equipment at delivery and pickup. These photos, along with the numbered bins, serve as the record of what was delivered and returned.
- We may reschedule delivery or pickup for weather, unsafe conditions, or other circumstances beyond our control. If we delay your delivery, we'll move your pickup date back by the same amount, so you still receive your full rental period.

4. Extensions and early returns
- Extension requests must be made in writing by email to [email protected], at least 48 hours before your scheduled pickup. Requests by text or phone can't be accepted.
- Extensions are sold in 7-day blocks, subject to availability. Each extra week is half your package price: Quick Move $39.50, Studio $49.50, 1-Bedroom $64.50, 2-Bedroom $79.50, Whole Home $109.50.
- Rentals may be extended up to 21 days total. Each additional week beyond 21 days is charged at the full package price.
- Add-ons on your order (moving blankets, hand trucks, and extra flat dollies) are included in extensions at no extra charge.
- When an extension is approved, the extension amount is charged to your saved card, and we'll confirm the new pickup date and amount by email. For gifted rentals, we'll send a secure payment link instead.
- If equipment isn't ready at pickup, or an extension is requested less than 48 hours before pickup, you'll be charged one weekly extension plus a $35 missed-pickup fee, and we'll reschedule pickup.
- If the equipment is needed for another booking, an extension may not be available, and the equipment must be returned on the scheduled date.
- If you finish early, email [email protected] and we'll try to pick up sooner. Rentals and extensions aren't refunded for early returns.

5. Payment and saved card
- You pay the package price, any Zone 2 delivery fee, and Connecticut sales tax at checkout.
- You authorize Snap and Move to securely save the card used at checkout and charge it for extensions, missed pickups, late cancellations, delivery fee adjustments under section 9, and the equipment fees in section 6.
- Before charging any equipment fee, we'll email you an itemized list, with photos where relevant, and give you a few days to respond. If you find a missing item before the charge date, we'll arrange pickup and remove that charge.
- Gifted rentals: If your rental was prepaid as a gift (for example, by a real estate agent), you are still responsible for returning the equipment and for any fees in section 6. Because no card is saved for gifted rentals, fees are sent as an invoice with a secure payment link.
- Unpaid balances must be settled before a future rental can be booked.

6. Equipment and service fees
- Missing or destroyed bin: $20 each
- Missing upright hand truck: $150 each
- Missing flat dolly: $80 each
- Missing moving blanket: $15 each
- Extra cleaning (mud, spills, loose dirt, or tape residue): $25 per order
- Bin that can't be cleaned back to rentable condition: charged as destroyed, $20 each
- Missed pickup: $35, plus one weekly extension
- Cancellation less than 48 hours before delivery: $40

Extra cleaning: If equipment is returned with mud, spills, loose dirt, tape residue, or other mess that requires more than normal cleaning, a $25 cleaning fee applies per order. Bins that can't be cleaned back to rentable condition are charged as destroyed, at the replacement fee above.

If you don't return equipment or respond within 7 days after your scheduled pickup date, unreturned items will be charged as missing at the rates above.

7. Cancellations and rescheduling
- To cancel or reschedule, email [email protected].
- Cancellations made at least 48 hours before delivery receive a full refund.
- Cancellations made less than 48 hours before delivery are refunded minus the $40 cancellation fee.
- Rescheduling is free at any time, subject to availability.
- Refunds are returned to the original card, usually within 5 to 10 business days.
- Gifted rentals are non-refundable but remain valid for 12 months from purchase and may be transferred to another person.

8. Prohibited use
Bins may not hold:
- Loose dirt, soil, sand, gravel, or mulch (sealed bags are allowed)
- Potted plants
- Hazardous materials, including paint, fuel, propane, aerosol cans, and cleaning chemicals
- Liquids or wet items
- Food, trash, or food waste
- Pet waste or litter
- Unwrapped knives, blades, or other sharp items
- Anything else that could contaminate or damage the equipment
Do not write on, tape, paint, drill, or apply stickers to the equipment. Use the provided label sleeves and cards instead.

9. Service area
Delivery and pickup are free within Zone 1, which covers addresses within 20 miles of our base in New Britain, CT. Zone 2 covers addresses 20 to 30 miles away and has a $30 flat fee covering both trips. Your zone and delivery fee are based on the drop-off and pick-up addresses entered at checkout. If your drop-off and pick-up addresses fall in different zones, the higher zone's fee applies. The delivery map and town list on our website are a general guide only; the addresses on your order determine your zone. If the fee charged at checkout doesn't match your addresses, we'll charge or refund the difference using your saved card. Zone 2 delivery is available for the Studio package or larger; if a smaller package is booked for a Zone 2 address, we'll contact you to upgrade your order or cancel it with a full refund. If you change an address after booking, we may adjust your delivery fee, or cancel with a full refund if the new address is outside our service area. Addresses more than 30 miles away are served by request and quoted separately.

10. Your property and safety
You are responsible for packing, lifting, and moving your own belongings, and for using the equipment safely. Keep each bin at a weight you can lift safely; we recommend under about 50 pounds. Snap and Move is not responsible for damage to or loss of items packed in the bins. To the fullest extent permitted by law, Snap and Move's liability for any claim is limited to the amount you paid for the rental, except where caused by Snap and Move's negligence or willful misconduct.

11. Governing law
These terms are governed by the laws of the State of Connecticut. If any part is found unenforceable, the rest remains in effect.

12. Acceptance
You accept these terms by checking the agreement box at checkout, paying for a rental, or using the equipment. For gifted rentals, you accept these terms when you confirm your booking or use the equipment.

Contact
Snap and Move Bins · [email protected] · (860) 365-1060 · snapandmovebins.com